Manage your account online and join our digital community!
You don't always need to call us to resolve your query, our digital services are available 24/7 and may mean you won't need to call us.
Save time, do it online.
View your latest balance straight away See your recent and upcoming payments View your current and historical bills all in one place Set up or amend the date of a direct debit at any time Submit a meter reading Keep up to date with any incidents in your area Information and quotes are available in real time Secure card payments made easy for you Let us know you're moving home
All you need is your customer reference number and some personal details to sign up!
Login or Sign Up
In your area
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
Did you know that you can also do any of the following online without having to speak to us?
Our webforms are easy and straightforward to use. It takes between 2 minutes and 6 minutes depending on the form and all you need is your customer reference number.
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Set up a direct debit
Set up a direct debit or payment plan.
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Move or create an account
Let us know you're moving.
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Make a payment online
Make a payment online.
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Change your name
Update your name as the account holder.
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Change billing address
Change the address your bills are sent to.
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Change language preference
Update your preferences to receive documents in Welsh or English.
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Change email address
Update the email address on your account.
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Change contact number
Update the contact number on your account.
Your Welsh Water services - any time, anywhere
Join our digital community by continuing to use our online services at a time most convenient to you. All our services can be found in one place and can save you time.
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