Our telephone lines

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Updated: 08:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

My household


In this area you'll find everything you need to manage your Welsh Water account, get help with your bills and payments, and understand water meters.

Helping hand

Just moved in?

Welcome to Welsh Water.

If you've just moved into your first house, we can help you open a billing account to pay for your water supply.

It's quick and easy to get started, and with a Direct Debit you can spread the cost of your bill over the year with no extra charge.

Move in
Brushing teeth

Welsh Water is different from other water companies.

We don’t have shareholders, which means that we put every single penny we make straight back into keeping bills down and looking after your water and beautiful environment – now, and for years to come.

We think it’s a much better way of doing things.

Welsh Water. Your not-for-profit water company.

Our Story