Cold Weather – A Message to Our Customers

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Updated: 15:00 01 December 2023

We’re experiencing freezing temperatures across many of our communities. This means that there’s a greater risk of water pipes freezing and bursting

We’ll still be working around the clock to keep things flowing smoothly but we also need your help.

We advise all our customers to protect your own water pipes by making sure outdoor taps and pipes are covered and check where your stop tap is just in case you encounter any problems. If you spot any leaks on our network, call us on 0800 052 0130or report online - so that we can get a team out to fix them quickly. 

For hints and tips on how you can prepare your homes for freezing temperatures visit our Winter Ready pages.

Stay safe.

Add or remove a name from account

We know there are many different circumstances when it comes to add a name to an account or removing a name.

New Customers

If you are moving in with someone who doesn’t already have an account with us, you can open a new account in joint names.

Existing Customers

If you are moving in with someone who already has an account with us and you want to add your name, we will need to close the existing account and open a new one in joint names.

If you would like your name removed from a joint account, we will need to close the existing account and open a new one in the name of the person who will continue to live there.

If you need to remove a name from an account due to a bereavement, you can let us know here .

1. Contact us

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Live Chat

If you need advice, our customer service agents are here to help. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday.

Chat now Offline Live Chat

Any other questions?

If you are unable to let us know online, then speak to a customer service agent

0800 052 0145

8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat

Our busiest call times

We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.