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Updated: 10:15 09 January 2026

We are experiencing some technical issues with our IT systems today and we're working hard to restore our systems as soon as possible. You can continue to use our webforms, although it may take us a little longer than usual to respond to your query.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Storm Goretti

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Storm Goretti is forecast to bring heavy rain, snow and strong winds over the next 24 hours. Our teams have been preparing and doing all they can to maintain supplies and stabilise the network.

Customers should continue to take the following steps to prevent internal flooding of homes:

  • Check your pipes, especially those exposed outside or in a garage
  • Know where your stop tap is, it’s usually under your kitchen sink but could be in a downstairs toilet or garage
  • As we experience the thaw, check pipes for any leaks from joints or cracks and turn off water if you need to
  • Have the number of a registered plumber handy

You can find more help and advice here.

Add or remove a name from account

We know there are many different circumstances when it comes to add a name to an account or removing a name.

New Customers

If you are moving in with someone who doesn’t already have an account with us, you can open a new account in joint names.

Existing Customers

If you are moving in with someone who already has an account with us and you want to add your name, we will need to close the existing account and open a new one in joint names.

If you would like your name removed from a joint account, (as a result of a divorce or separation as an example), we will need to close the existing account and open a new one in the name of the person who will continue to live there.

If you need to remove a name from an account due to a bereavement, you can let us know here .

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Any other questions?

If you are unable to let us know online, then speak to a customer service agent

0800 052 0145

8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat

Our busiest call times

We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.

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