Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Letter of claim


We’re required by the Court to send this letter before we’re able to issue a claim against you. We’d advise you to read this letter carefully as it outlines what action you can take to avoid a claim being made against you. You’ll have 30 days to respond.

Contact our debt team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday. This is a toll-free telephone number.