WaterSafe supply pipe installers
When laying water supplies for your development, we recommend using an installer that is listed by WaterSafe, the national register for approved contractors.
WaterSafe members have certified knowledge of the Regulations, which mean we can have confidence that their work is up to the necessary standard. They’ll also have relevant liability insurance and technical qualifications where necessary.
WaterSafe have produced a short film explaining why you should be using approved contractors for your water supply pipe installations, which you can watch below:
At Welsh Water, we’ll trust those who are listed to self-certify their installation work, meaning less time on site waiting with open trenches for our inspections and less disruption to your development.
We’ve changed our ways of working to make this the quickest possible way to obtain your new water connections. Those who don’t use approved contractors will still need to have a full trench inspection prior to connection.
We promote the benefits of WaterSafe water supply pipe installers to our customers and will help developers to sign up via our local approved contractor scheme, WIAPS. We want to support Developers and their contractors in becoming approved.
To learn more about WIAPS and WaterSafe, including how to join, click here.
WaterSafe Approved Plumbers
We also promote the use of WaterSafe plumbers to all our customers, including developers. We can support qualified plumbers in joining WaterSafe by providing free Water Regulations training. For more details on this, please click here.
Please note WaterSafe and WIAPS members are not directly affiliated with Welsh Water. We support these schemes and promote the use of competent and qualified installers to our customers.
Frequently Asked Questions
WaterSafe is the national register for approved contractors, such as water supply pipe installers and plumbers. You can find your local approved contractor at www.watersafe.org.uk or by using the search bar on our website homepage.
At Welsh Water, we’ll trust approved contractors to self-certify certain types of installations instead of us carrying out an inspection. For example, a new water supply pipe laid by a WaterSafe contractor can be immediately backfilled meaning a physical inspection of the open trench is not needed.
If we need to carry out any works in the highway for your new water connection, we will still need to carry out a site visit to check traffic management requirements and mark our apparatus. We may also need to check some internal plumbing works if the connection is for a non-domestic premises or a temporary supply.
If you find that works being done by an approved contractor are not right, you can contact their local scheme to investigate. Their certificates should tell you what scheme they are a member of, but we can help point you in the right direction if needed.
If we find issues with work done by an approved contractor, we’ll work with them to put it right in the first instance. Approved contractors can be periodically audited to ensure their work complies.
An approved contractor will issue a certificate of compliance for works they have carried out. They must issue this directly to the person who has asked for the work but are also required to send it to us for new water supply connections.
Upon receipt of this, we’ll check their membership status and advise you on the next steps once we’ve accepted the certificate.
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