Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Assessed measured charge


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge.

Here are our household Assessed Measured Charges for April 2025 to March 2026
Water £    
 No. Occupants  Average Use Low Use
1 182.77  152.12
2 234.48  196.18
3 & above 295.79
 249.81
Sewerage £  
 No. Occupants Average Use With Surface Water Discount
1 294.09 251.79
2 358.17 315.87
3 & above 434.12 391.82
Sewerage £  
 No. Occupants Low Use With Surface Water Discount
1 256.12 213.82
2 310.70 268.40
3 & above 377.16 334.86

Frequently asked questions