Burst Water Main – Broughton

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Updated: 06:00 15 August 2025

Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton. We expect the disruption to continue until at least Friday evening.

The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

We will be working overnight and remain on the ground supporting customers until supplies are fully restored. This includes delivering bottled water to our vulnerable customers, supporting care homes and hospitals, and managing our three water bottle stations.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.

Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income – more information is available on our website and the application process will be open as soon as we restore all supplies and the incident has ended.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

Welsh Water joins the community of businesses committed to disability inclusion


18 January 2021

It’s sobering fact that people living with a disability are twice as likely to be unemployed compared to able-bodied people. Especially when we know that allowing a diverse range of people to be able to do their job in an environment where they’re free to be themselves is the best way to innovate and deliver exceptional service.

Welsh Water has long been committed to building the most inclusive working environment possible. We want to recruit and retain the best talent possible, and creating a culture of equality, diversity, inclusivity is the way to get this done.

We are already one of only twenty companies in Wales to have achieved Disability Confident Leader status and we promote equality, diversity, and inclusivity at work through our internal ‘Be Yourself’ campaign where we encourage all employees to champion a culture of mutual respect. 

We‘ve made encouraging progress in building this environment, but we know that the water industry still has a long way to go in making our workplaces attractive and accessible for disabled people to thrive.  So our most recent step on this journey has been joining the Work With Me community; a group of forward-thinking businesses committed to thinking and acting differently about disability at work.

Work With Me is a joint initiative from Scope and Virgin Media aiming to grow a community of businesses committed to thinking and acting differently about disability. Research suggests that those living with a disability are twice as likely to be unemployed compared to able-bodied people while insight from Work With Me has found that a quarter of businesses state they have never interviewed a disabled candidate for a job.

We’re pleased and proud to join the Work With Me initiative alongside businesses including Virgin Media, Ford, Deloitte, Elsevier, and JCB, all committed to disability inclusion in the workplace. Being part of Work With Me will allow us to benefit from opportunities to learn from other businesses and share experiences as well as access to disability employment resources, news, and information. 

We‘ve made encouraging progress towards building a truly inclusive environment, and are looking forward to making more improvements to make sure our workplaces are attractive and accessible places for all people to thrive.