Burst Water Main – Broughton

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Updated: 06:00 15 August 2025

Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton. We expect the disruption to continue until at least Friday evening.

The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

We will be working overnight and remain on the ground supporting customers until supplies are fully restored. This includes delivering bottled water to our vulnerable customers, supporting care homes and hospitals, and managing our three water bottle stations.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.

Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income – more information is available on our website and the application process will be open as soon as we restore all supplies and the incident has ended.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

Welsh Water adapt to home-schooling


25 January 2021

During the first national lockdown, and the school closures that accompanied it, the sight of a parent sitting in a work meeting with a six-year-old child clambering onto their laps to add some extra perspective to the discussion, became quite familiar. Once again, we find ourselves back in a position where parent’s ability to multi-task is key, as they attempt to balance work commitments with the task of teaching children ‘the history of the Iron Age Celts’ – all the whilst desperately resisting the urge to answer ‘Yes’ to the question “If I answer the next bit, can I have biscuit?” In truth, teaching is a tough gig at the best of times – and I have been in awe of parent’s resilience during this challenging period. 

At Welsh Water, we have responded quickly to the recent shift in approach. For those most familiar with our provision, we traditionally deliver face-to-face outreach in schools and at our centres.  In the absence of any scope to carry out those activities, we switched to a digital approach. Pleasingly, our live virtual education trial was very well-received by schools – with over 3,500 pupils taking part.  As the focus teaching and learning once again shifts across Wales, the team have further adapted the approach as we continue to deliver learning opportunities for the next generation - and offer a helping-hand to parents.

One of these activities included a series of internal online sessions, open to our colleagues and partners and led by our seconded teachers. With 100 children participating, the first one-hour session titled ‘From Source to Sea’ was a hit.  It bodes well for the next two planned sessions on ‘Being Wise with Water’ and ‘Let’s Stop the Block’. I won’t mention too much about that, suffice to say that colleagues and children will be thrilled to learn about DCI Tina Toilet’s investigations into sewer blockages! 

Beyond these internal sessions, there is a whole host of extra packs in the pipeline (pun not intended) – building on the wealth of existing educational electronic resources available on the website. Most notably, keep an eye out for an easy-to-use week-long plan of activities for 7 – 11 year olds focusing literacy, numeracy and thematic skills & knowledge each day. We’ll also have a Foundation Phase pack coming your way shortly and will be looking to work with schools to deliver with fun and engaging content as part of their blended learning approach.