Monday: Money Matters
12 January 2024
Let’s face it, thinking about money can be stressful. As we navigate a cost-of-living crisis it can be especially overwhelming to know where to start if you’re struggling to afford the essentials.
At Welsh Water, we’re here for you.
We have several options to help customers save money on their water bill, as well as lots of support for people who may have fallen behind on their payments. We helped over 146,000 customers last year, but we know there are more people out there that could benefit.
If you’re struggling, please don’t suffer in silence. Get in touch and speak to our friendly, trained advisors today. We want to help our customers and find solutions for anyone who may be struggling to afford their water bill.
Bethan Davies is a single mum of five from Llantwit Fardre who recently got support with her water bill from Welsh Water. She said: “I was at an appointment at the Job Centre when an advisor said that someone from Welsh Water was there to help customers with their bill. Initially, because I knew I was in debt with my water bill, I was worried about speaking to someone from Welsh Water. Now, I wish I’d done it much sooner.
“Jody, [Welsh Water Promotions Advisor], went through the options that could be available to me after looking at my income and said, ‘we can help you’. She helped my reduced my bill by £500, by setting me up on the HelpU tariff and helped make my payments more manageable so I can clear my debt. This will make a big difference to my family, and I only wish I’d have spoken to Welsh Water sooner; they didn’t criticise and just wanted to help, I could have avoided a lot of stress.”
Financial support options available from Welsh Water include:
- The HelpU tariff, which helps low-income households on a means tested benefit by putting a cap on the amount they pay for their water.
- Cymuned, in partnership with Citizens Advice, Warm Wales and StepChange debt charity, which aims to help working households who are struggling to afford the essentials, like their water bill.
- Customer Assistance Fund debt support scheme, which is designed to help those in severe financial hardship to clear and get on top of their payments.
To find out more about the financial support available from Welsh Water, visit: www.dwrcymru.com/costofliving.