Applying for a water meter

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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

In the spotlight, Charlotte Harris, Water Efficiency Project Manager


3 July 2024

We’re shining the spotlight on the individuals across Welsh Water who make our teams special. This week we’re speaking to Charlotte, who works within our Water Services team to hear more about her role.

Can you tell us a little bit about your role at Welsh Water?

Hi, I’m Charlotte Harris the Water Efficiency Project Manager at Welsh Water. Welsh Water is passionate about helping all our customers save water, energy and money! I’ve recently joined the team with the aim of developing the strategy to reduce water usage across our operating areas.

How do you work with businesses within your role?

Within my role I have the opportunity to promote offerings to our business customers and the employees who work within them.

We provide advice and help customers to identify ways in which they can reduce their usage, this could be by fitting water efficient products (tap aerators, shower heads and water butts to name a few) and giving advice on how to use less water. We also run a ‘leaky loo’ scheme, where we help identify and fix leaking toilets. Free of charge to the customer!

As part of this we have a dedicated web area for any of our business customers to access water saving advice, tips and our water efficiency posters. You can access these here.

What do you like to do in your spare time?

In my spare time I enjoy spending time with my family. I have an 18month old daughter who keeps me very busy! We like to plan day trips and explore new places, which usually leads to an ice cream or some nice food at the end of the day. When I get a chance, I also enjoy running. I have ran a few half marathons, I just can’t bring myself to commit to a full marathon – yet!