Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton. We expect the disruption to continue until at least Friday evening.
The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.
We will be working overnight and remain on the ground supporting customers until supplies are fully restored. This includes delivering bottled water to our vulnerable customers, supporting care homes and hospitals, and managing our three water bottle stations.
Customers whose water supplies are affected can collect an alternative water supply at:
- Jade Jones Pavilion, Flint CH6 5ER
- Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
- Car Park at County Hall Car Park, Mold CH7 6NF
The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.
Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income – more information is available on our website and the application process will be open as soon as we restore all supplies and the incident has ended.
Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.
We have issued an open letter to our customers here.
More information is available here.
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