Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

November 2022


The temperature has dropped during November, and households who are struggling with rising costs have been invited to places that are warm and free this winter.

As well as our usual Schools, Community Hubs, Job Centres, Foodbanks & COLC Events, we have also visited many 'Warm Welcome' listed venues across Wales.

We have been on hand to offer friendly chats and support, to customers who may be struggling to afford essentials, bills & home comforts through the festive period.