Bill Cap - WaterSure Wales Tariff for REACH Partners

If you already have a meter, or have requested one, the Bill Cap - WaterSure Wales tariff puts a cap on the amount you have to pay for your water.

How does it work?

WaterSure caps your annual metered bill amount so you won’t pay over a certain amount for the year, no matter what your actual consumption is.

The Bill Cap - WaterSure Wales charge from 1 April 2024 to 31 March 2025 is £396.68 (£153.66 for water, £243.02 for sewerage).

Am I eligible?

The scheme is available to customers who already have a water meter, or opt in to have a water meter fitted. To be eligible, you must be receiving a qualifying benefit or tax credit and either :

have 3 or more children under the age of 19 living at your home who you can claim Child Benefit for, or
have a member of your household with a medical condition that requires significant use of extra water

Qualifying benefits

You must be in receipt of at least one of the following:

Income Support
Income related Employment & Support Allowance
Income-based Jobseeker's Allowance (JSA)
Pension Credit
Housing Benefit
Attendance Allowance (AA)
Working Tax Credit
Child Tax Credit (except families in receipt of the family element only)
Universal Credit
Disability Living Allowance (DLA)
Personal Independence Payment (PIP)

Medical conditions

Common conditions which require a significant amount of extra water can include:

Desquamation (flaky skin disease)
Weeping Skin (eczema, psoriasis, varicose ulceration)
Incontinence
Abdominal Stoma
Crohn's Disease
Renal failure requiring home dialysis (except where the health authority contributes to the cost of the dialysis

If your condition is not listed here, but still requires a significant amount of water, you may provide information in your application.

You don't meet the requirements if...

You don't have a water meter fitted at your property. If you'd like to have a meter fitted to qualify, please complete the WaterSure Wales application form, including the meter application form on page 5.
You water your garden with a non-handheld appliance, such as a sprinkler or domestic irrigation system.
You have a swimming pool or pond with a capacity of over 10,000 litres.
The property you're applying for isn't your main home.
Your property is used for commercial purposes.
You share payment of your bill with your neighbour(s)

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