Bill Cap - WaterSure Wales Tariff for REACH Partners

If your client already has a meter, or have requested one, the Bill Cap - WaterSure Wales tariff puts a cap on the amount they have to pay for their water.

How does it work?

WaterSure caps their annual metered bill amount so they won’t pay over a certain amount for the year, no matter what their actual consumption is.

The Bill Cap - WaterSure Wales charge from 1 April 2025 to 31 March 2026 is £532.27 (£218.28 for water, £313.99 for sewerage).

Is your client eligible?

The scheme is available to customers who already have a water meter, or opt in to have a water meter fitted. To be eligible, they must be receiving a qualifying benefit or tax credit and either :

have 3 or more children under the age of 19 living at their home who they can claim Child Benefit for, or
have a member of their household with a medical condition that requires significant use of extra water

Qualifying benefits

they must be in receipt of at least one of the following:

Income Support
Income related Employment & Support Allowance
Income-based Jobseeker's Allowance (JSA)
Pension Credit
Housing Benefit
Attendance Allowance (AA)
Working Tax Credit
Child Tax Credit (except families in receipt of the family element only)
Universal Credit
Disability Living Allowance (DLA)
Personal Independence Payment (PIP)

Medical conditions

Common conditions which require a significant amount of extra water can include:

Desquamation (flaky skin disease)
Weeping Skin (eczema, psoriasis, varicose ulceration)
Incontinence
Abdominal Stoma
Crohn's Disease
Renal failure requiring home dialysis (except where the health authority contributes to the cost of the dialysis

If their condition is not listed here, but still requires a significant amount of water, you can provide further information on the application form.

They don't meet the requirements if...

They don't have a water meter fitted at their property. If they'd like to have a meter fitted to qualify, please complete the WaterSure Wales application form, including the meter application form on page 5.
They water their garden with a non-handheld appliance, such as a sprinkler or domestic irrigation system.
They have a swimming pool or pond with a capacity of over 10,000 litres.
The property you're applying for isn't their main home.
Their property is used for commercial purposes.
They share payment of their bill with their neighbour(s)

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