Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

January 2024


Our Vulnerable Customer Community Team have been out and about raising awareness of our support services and schemes, at a variety of events across Wales this month. 

Being in the community allows us to support those who may be digitally excluded, or those who may have disabilities or medical conditions preventing them accessing our support via traditional communication channels. 

Some of our customers may let us know, how hard they find it to communicate via the phone due to anxiety or worry. Being in the community helps us to reach those customers to access the support they may desperately need.