Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

February 2023


February was another busy month for the Vulnerable Customer Community Team. We’ve enjoyed being at many different types of events and venues helping so many of our customers with the support services we have available.

We’ve also been making sure “Vera” is ready for her 2023 schedule. She’ll be in Tonypandy on 2nd March and her first outing in North Wales being at Jade Jones Pavilion in Flint on 27th March. Come and say hello if you see us out and about .