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Burst Water Main – Broughton

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Updated: 17:20 14 August 2025

We’re sorry to let customers know that we have had further problems with the temporary repair we put in place at the burst water main in Broughton. This means that we must now carry out a full emergency repair and this is again impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

To support affected customers:

  • There are now bottled water stations available at:
    • Jade Jones Pavilion, Flint CH6 5ER
    • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
    • County Hall Car Park, Mold CH7 6NF.

We ask that customers work with us and take only what you need.

  • We are continuing to deliver bottled water to our most vulnerable customers
  • We have contacted customers in the affected area by text message.

Please be assured our teams have been working through the night and are working hard to resolve this significant incident as quickly and safely as possible.

We do not anticipate that water supplies will begin returning to normal until late Friday evening and we are doing everything we can to contain the impact and support customers without water.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

What’s Cooking? Welsh Water Hosts Cost-of-Living Event With a Difference

In May we held our first "Cooking On A Budget" Session Cost Of Living Event in Rhyl.

The event was well attended by customers who were able to gather information from the 19 organisations who exhibited, plus Public Health Dietetic Team presented the “Cooking On A Budget” Session.

The aim of the session was to show people how you can make a delicious meal using store cupboard ingredients and to promote how healthy eating also helps with your wellbeing. Tasters of a pre made Bean Chilli, prepared in a slow cooker, was handed out for everyone to sample and each person who attended were also given a bag containing all the ingredients required to make the bean chilli and a recipe book. A big thank you to Morrisons is Rhyl for donating all the food.

We had 2 lucky winners of a slow cooker, they were very pleased and are looking forward to making some nice tasty meals.

S4C came along to film the day as they are doing lots of promotion around cost of living and the benefits to healthy eating.

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