Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Drainage and Wastewater Management Plan


Drainage and Wastewater Management Plans (DWMPs) are assessments of risk, opportunities and options to manage sewage and rainfall both now and in the future.

What are DWMPs?

They are customer and stakeholder driven plans that demonstrate how we transform our current operation into the future service our customers and Government expect. A single plan considers risks over a minimum of 25 years and provides options to resolve those risks. These plans are reassessed every five years and progress monitored annually.

We develop these plans to provide Government with reassurance that we have plans in place to deliver against the expectations of Government, our regulators, stakeholders and our customers.

How to get in touch

Please contact us at DWMP@dwrcymru.com if you would like more information or to consider joint investment opportunities with us.