Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Biosolids for agriculture


A cost effective and sustainable fertiliser, providing a valuable source of nutrients and organic matter for agricultural land.

What are Biosolids?

Biosolids are the final treated product of wastewater treatment processes. Biosolids can be used as a sustainable soil enhancer and offer many benefits over chemical fertilisers. They are a valuable source of organic matter, plant nutrients and trace elements.

Dŵr Cymru Welsh Water provide a full service, including soil sampling, to assess land suitability and ongoing support and guidance to ensure efficient utilisation of nutrients. Biosolids are suitable for annual application to arable and grass field systems. 

We are currently looking for sites that have winter HGV access, within 40 miles of our AAD Plants – Port Talbot, Cardiff, Hereford and Wrexham.

Biosolids

Biosolids

PDF, 4.1MB

For further details please email: biosolidsenquiries@dwrcymru.com

Or contact one of our Agricultural Scientists:
Jenna Thompson, South West Wales: 07387 259022
Tom Powell, South East Wales & Hereford: 07387 258999
Shaun Thomas, North Wales: 07795 445258