Our telephone lines

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Updated: 08:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

View your account online


Your My Account service has changed...

What has changed?

Our new BETA service My Account went live on 14th July 2020.

What does this mean?

If you had an account with our previous service (before 14th July 2020) you will need to re-register for the new and updated service using your Customer Reference Number.

This service is available to:

  • New Household Customers
  • Existing Household Customers

This service is not yet available to Commercial customers, you would need to continue to use the 'My Bill' service for now.

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Introducing our new My Account online service

We've listened to your feedback and are developing a new service around the features you've asked for.

My Account is an easy way for you to view your bills, balance and payments online. All you need to sign up is your customer reference number (you can find this at the top of your latest paper bill), and a few of your details for us to check for security.

I use My Bill - can I switch to My Account online?

Yes! Just click on the ‘Access My Account online’ button above, and register your details to transfer your account to the new service. You’ll need your customer reference number which you can find at the top of your latest bill.

For our My Bill customers

You may have already heard of My Bill, our online service for viewing your water bills. We’re upgrading customers to the improved My Account online service, but you can still access your old My Bill account.

You can log in to your existing My Bill account below. You can continue to access your account this way while we develop My Account online services. When you’re ready to switch, just register for My Account with your customer reference number.

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