Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

View your account online

Your My Account service has changed...

What has changed?

Our new BETA service My Account went live on 14th July 2020.

What does this mean?

If you had an account with our previous service (before 14th July 2020) you will need to re-register for the new and updated service using your Customer Reference Number.

This service is available to:

  • New Household Customers
  • Existing Household Customers

This service is not yet available to Commercial customers, you would need to continue to use the 'My Bill' service for now

For our My Bill customers

You may have already heard of My Bill, our online service for viewing your water bills. We’re upgrading customers to the improved My Account online service, but you can still access your old My Bill account.

You can log in to your existing My Bill account below. You can continue to access your account this way while we develop My Account online services. When you’re ready to switch, just register for My Account with your customer reference number.

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