View your account online

Introducing our new My Account online service

We've listened to your feedback and are developing a new service around the features you've asked for.

My Account is an easy way for you to view your bills, balance and payments online. All you need to sign up is your customer reference number (you can find this at the top of your latest paper bill), and a few of your details for us to check for security.

I use My Bill - can I switch to My Account online?

Yes! Just click on the ‘Access My Account online’ button above, and register your details to transfer your account to the new serice. You’ll need your customer reference number which you can find at the top of your latest bill.

For our My Bill customers

You may have already heard of My Bill, our online service for viewing your water bills. We’re upgrading customers to the improved My Account online service, but you can still access your old My Bill account.

You can log in to your existing My Bill account below. You can continue to access your account this way while we develop My Account online services. When you’re ready to switch, just register for My Account with your customer reference number.

Useful information