Add or remove a name from account
We know there are many different circumstances when it comes to add a name to an account or removing a name.
New Customers
If you are moving in with someone who doesn’t already have an account with us, you can open a new account in joint names.
Existing Customers
If you are moving in with someone who already has an account with us and you want to add your name, we will need to close the existing account and open a new one in joint names.
If you would like your name removed from a joint account, we will need to close the existing account and open a new one in the name of the person who will continue to live there.
If you need to remove a name from an account due to a bereavement, you can let us know here .
1. Contact us
Live Chat
If you need advice, our customer service agents are here to help. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday.
Chat now Offline Live ChatAny other questions?
If you are unable to let us know online, then speak to a customer service agent
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.
