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Goodwill Payments for Non Household Customers in Flintshire

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To recognise the inconvenience experienced by customers in relation to the burst water main at Broughton, compensation arrangements have been made:

For household customers:

  • Eligible households will be paid £30 in compensation for every 12 hours their supplies have been affected
  • This will automatically be paid to customers in their bank accounts or cheques sent to those without, where there are no arrears.
  • Customers in arrears the payments will be credited to their Welsh Water account
  • Payments will be made within the next 20 days.

For business customers:

To recognise the inconvenience to business customers whose supplies have been disrupted: -

  • All affected business customers will be paid £75 in compensation for every 12 hours their supplies have been interrupted

Plus

  • Businesses can apply for a goodwill contribution payment up to £2,500, for loss of profits and/or additional operating costs or insurance excess.

Applications and more information will be available from 12pm Tuesday 19th August.

Frequently Asked Questions and more information is available here.

Free Half Term Family Fun and Support from Welsh Water

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Free half term family fun and support

12 October 2023

Dwr Cymru Welsh Water is hosting a free family event at The Riverfront arts centre in Newport this half term.

On Thursday 2nd November 2023, between 10am and 2pm, over 30 organisations will be at the venue to offer information on cost-of-living support, energy saving, mental health and lots more.

As well as information stalls, there will be plenty of activities available for families, including arts and crafts, children’s games and Lego building, a family themed prize giveaway and free hotdogs and refreshments for visitors.

Jody Perkins, Promotions Advisor at Welsh Water, said: “Half term can be an expensive time for families, and as a mam of four myself I know how hectic it can be.

“I’m really looking forward to hosting our free family event this October half term; with the aim of bringing customers from the area together to have some fun and find out about the great support on offer for them from Welsh Water and our partner organisations, including Newport Council.

“Welsh Water will be promoting the various financial support schemes available for customers, as well as job opportunities with the company and tips and tricks to save water and improve water efficiency around the home.”

No pre-booking is required for this event, with extensive access to the venue available via public transport. There is also car parking available opposite the venue at a cost.

For more information on the financial support available from Welsh Water, visit dwrcymru.com/costofliving.

Activities and information from over 30 organisations including:

  • Newport Mind
  • Help Me Quit (Stop Smoking Services)
  • Warm Wales
  • Newport Citizen’s Advice
  • Newport City Homes
  • Newport City Council
  • Sparkle
  • Aneurin Bevan University Health Board
  • OVO
  • South Wales Fire and Rescue
  • Victim Support
  • Flying Start
  • Communities for Work Plus
  • Race Equality Wales
  • Jessica Morden MP
  • National Energy Action
  • MELO
  • Honey Legal
  • Riverside Advice
  • Newport Job Centre Plus
  • Newport Credit Union
  • Barnados
  • LoanShark Wales
  • Tesco
  • Pobl
  • Step Change Debt Charity
  • Mini First Aid Cardiff and Newport

To keep up to date with the latest information and events from Welsh Water, follow @DwrCymruWelshWater on Facebook and Instagram, and @DwrCymru on Twitter.

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