Burst Water Main – Broughton

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Updated: 17:10 14 August 2025

We’re sorry to let customers know that we have had further problems with the temporary repair we put in place at the burst water main in Broughton. This means that we must now carry out a full emergency repair and this is again impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft..

To support affected customers:

  • There are now bottled water stations available at:
    • Jade Jones Pavilion, Flint CH6 5ER
    • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
    • County Hall Car Park, Mold CH7 6NF.

We ask that customers work with us and take only what you need.

  • We are continuing to deliver bottled water to our most vulnerable customers
  • We have contacted customers in the affected area by text message.

Please be assured our teams have been working through the night and are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

October 2023


This month we supported National Libraries week. The Theme was “Green – Affordable Living”.

We helped many customers who came to use the library facilities as well as those who were attending other groups such as Rhyme Time, Knit & Natter and Craft ‘n’ Chat!

The Head of our Vulnerable Customer Department, Peter, held a Vulnerable Customer Strategy Workshop day with some of our key stakeholders. It was a great opportunity to all get together and share ideas of how we can continue to work collaboratively and support more customers.

The “Tracey’s” were invited to attend the Credit Union Wales Awards in Cardiff. It was a great evening of celebration & networking, in the most beautiful venue – Thank you Sandy (Cambrian Credit Union) for our invitation.

As always we continued to help customers in the community using the exhibition van, however “Vera” is now having a well earned rest over the winter months – watch out for her return in April !