Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

October 2023


This month we supported National Libraries week. The Theme was “Green – Affordable Living”.

We helped many customers who came to use the library facilities as well as those who were attending other groups such as Rhyme Time, Knit & Natter and Craft ‘n’ Chat!

The Head of our Vulnerable Customer Department, Peter, held a Vulnerable Customer Strategy Workshop day with some of our key stakeholders. It was a great opportunity to all get together and share ideas of how we can continue to work collaboratively and support more customers.

The “Tracey’s” were invited to attend the Credit Union Wales Awards in Cardiff. It was a great evening of celebration & networking, in the most beautiful venue – Thank you Sandy (Cambrian Credit Union) for our invitation.

As always we continued to help customers in the community using the exhibition van, however “Vera” is now having a well earned rest over the winter months – watch out for her return in April !