Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

Priority services useful contacts

This page provides awareness of useful contacts that are available to customers.

Western Power Distribution

Western Power Distribution distributes electricity in South Wales. If you have a power cut you can report it by calling 105. If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register

Wales Council for Deaf People

01443 485 687

Age Concern (Cymru)

0800 169 2081

Disability Wales

02920 887 325

Office of the Public Guardian

0300 456 0300

Step Change

0800 138 1111

Care and Repair

0300 111 3333

Welsh Government Warm Homes Nest Scheme

0808 808 2244

Wales Council for the Blind

02920 473 954

Victim Support

0808 1689 111

Alzheimer's Society

0300 222 1122

Citizens Advice

03444 772 020