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Burst Water Main – Broughton

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Updated: 22:00 14 August 2025

Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton. We expect the disruption to continue until at least Friday evening.

The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

We will be working overnight and remain on the ground supporting customers until supplies are fully restored. This includes delivering bottled water to our vulnerable customers, supporting care homes and hospitals, and managing our three water bottle stations.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.

Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income – more information is available on our website and the application process will be open as soon as we restore all supplies and the incident has ended.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

Celebrating another developer forum event

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Celebrating another developer forum event

25 January 2022

Back in the time before COVID, we used to host two physical developer forums a year. As part of the ‘new normal’, we’ve been hosting these regular engagement events with our developer services customers online.

Attendees include organisations like housebuilders and housing associations, and at our developer forum events we update customers on their priority areas, such as new regulation, improvements we’ve made to our service and hear valuable feedback on how customers were experiencing working with us on new water and sewerage connections.

Last week we hosted our latest developer forum. With over 40 attendees, topics ranged from the issue of phosphate levels when it comes to the planning of new developments to the proposed changes to charging rules that Ofwat consulted on last year.

Feedback on the forum was positive, with attendees rating it 4.4 out of 5 on average. They gave a score of 82% for how satisfied they were with our developer services department’s service in general.

We also launched our new Developer Customer Panel at the event. If the pandemic’s taught us anything, it’s confirmed for us just how important it is for us to regularly engage with our developer customers so that we could hear their concerns and feedback.

We’re looking to set up a brand new customer panel, which will consist of around 10 key customers, who will act as a sounding board for any new ideas and proposed changes and identify ways Welsh Water and customers can work together better. If you’d like to nominate yourself as a member of the Developer Customer Panel, please email kate.anderson@dwrcymru.com.

Finally, we’d like to thank everyone who joined us and made the forum a success. And most of all – thank you to our developer customers for taking part in our virtual format, asking those ever-insightful questions and openly sharing their thoughts on key industry topics.

If you’re interested in attending future developer forums, please email developer.services@dwrcymru.com and we will add you to our mailing list.

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