Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

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Self Service Report Discoloured Water

Discoloured Water

If you have an emergency - PLEASE DON'T WAIT.

You can still call us on 0800 052 0130 which is available 24 hours a day or you can complete the form below and you will receive a personal response within 24 hours.

For issues relating to discoloured water, we advise to run your supply from the cold water tap in the kitchen for around 30 minutes, which can help to clear discolouration.

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Are all taps in the property affected?
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Do you know if any neighbours are affected?
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Do you want to be contacted about the issue?
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