Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

close

Step 1 of 5

Self Service Priority Services

Priority Services

After you complete this form, we will record your details on our Priority Services Register.

We will contact you from time to time to check that your details are still up to date. Please let us know if any of your personal details or circumstances change.

If you decide you don’t want to be on our Priority Services Register any more, please let us know and we’ll remove your details.


Please provide your details below

 
 
This can be found in the top right corner of your bill.
*
*
*
*

or enter manually (e.g. new build or non uk address)

*
*
*
 *
Add Another Property
*
*
Additional Number