At Dŵr Cymru Welsh Water, we are committed to putting the needs of our customers first. To support the most vulnerable in society we work closely with partner organisations. Working together helps us ensure we continue to help those who need it most.

We offer a range of services to our partner organisations, completely free of charge, which can be delivered virtually or face to face. Working with partners in this way empowers them to reach customers who may benefit from receiving help through our schemes.

Find out more about the services we offer by selecting the options below:

Our Free Support services include:

BESW South Wales

Register for our support services

Thank you for your interest in registering for our free support services. Click below to register and one of our team will be in touch.

Click here
Food that has been donated at the Pantry

Our Partners

We are working closely with trusted partners to make sure we continue to help those who need it most. To see a full list of our partners, click below.

Find out more
Refer a customer

Refer a


If you're one of our partner organisations, you can refer customers to us online so we can have the right conversation with them.

Take me there

Here's a great example of how we have partnered up with Rhyl JobCentre to offer a referral system where we support customers with their water bill.