Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Cold weather advice


Winter can be a magical time of year, but freezing temperatures can also be costly. Pipes and taps that are outdoors, or in cold places like lofts or garages, can freeze and burst. The best way to avoid this is to be prepared before the cold weather comes.

When temperatures plummet, the water in your pipes and taps can freeze. 

Frozen water expands and can crack even the strongest metal pipe. You may not notice this immediately, and only know you have a problem when the cracked pipe thaws and water starts leaking from it.

Extremely cold weather followed by a thaw can also cause ground movement, damaging and bursting pipes on our network.

So we need your help for two things:

1. Protecting your own pipes

2. Helping spot any leaks on our network and reporting them to us so we can fix them quickly