About Us

Dŵr Cymru Welsh Water partner with third sector organisations who operate within Wales, Deeside and Herefordshire, to support vulnerable households with their finances and/or well-being.

We can provide solutions to enable your clients to access cheaper water bills and /or sign up FREE of charge for additional services by registering to our Priority Services Register. Detailed information can be accessed here.

Meet the Team

Tracey Price

Customer Vulnerability Community Manager

Tracey Jones

Customer Vulnerability Community Advisor

Jody Perkins

Customer Vulnerability Community Advisor

Here's a great example of how JCP Rhyl worked in partnership with Dŵr Cymru Welsh Water in order to offer holistic advice and support to our customers.

Tracey from Dwr Cymru continues to offer valuable, confidential and rapid support to Rhyl Job Centre customers assisting them to save money on their water bills. An invaluable service, along with monthly appointments, the option for ad hoc calls to those who are in greatest need is available.
This support takes away the worry of how our customers are going to pay their water bills giving them a greater opportunity to focus on securing work.

Rachel, Rhyl JCP

REACH - Our communities together

The Dwr Cymru Welsh Water Community Team partner with third sector organisations operating within Wales, Deeside and Herefordshire, to support vulnerable households with their finances and/or well-being.

We can provide solutions to enable your clients to access cheaper water bills and /or sign up FREE of charge for additional services by registering to our Priority Services Register.

Apply here for our services