Your annual bill 2023
Frequently asked questions about your annual bill
You're billed on unmeasured charges and Water and Sewerage charges vary dependant on the Rateable Value of the property, however;
The typical bill for our household Unmeasured customers will rise by approximately £59 or 10.5% - (around £4.91 per month). For our Measured customers it will increase by approximately £21.88 or 6.1%. (About £1.82 per month).
Annual bills have increased due to the rate of Inflation. This means the price of goods and services have gone up.
For us this means our prices have increased for materials and power costs needed to produce clean drinking water and treat wastewater. Price limits for all water companies in the UK are set by the industry regulator, Ofwat.
If you are having trouble affording your annual bill, please don’t suffer in silence, we know life can be stressful and unpredictable and personal circumstances can change very quickly.
We may be able help you and offer financial support click here to find out more.
Your annual bill is calculated using a rating system called Rateable Value (RV). Before 1990, all properties were given a specific RV by your local council.
At the time, RVs were made up of several things such as the size, condition, and location of your home.
We used your property RV as a way of calculating your unmeasured water charges. As we didn’t set your rateable value, we aren’t able to change it.
As RV’s were set for each property individually, there will be times where you’ll find you’re paying more, or less, than your neighbours even though your properties are very similar.
Some properties may have a water meter or the customer maybe on a tariff which means their bill will be different.
Unfortunately, neither we, or your local council, will have any details about how your property was assessed. RVs were stopped in 1990 (because of the introduction of Council Tax), which meant they were no longer re-assessed or given to any new properties that were built after 1990.
If you are having trouble affording to pay your bill, please don’t suffer in silence – talk to us. We know life can be stressful, unpredictable, and personal circumstance can change very quickly. We may be able to help you and offer financial support.
You can also set up a payment plan and pay weekly, fortnightly or month, click here to find out more.
We do not offer discounts, we bill on a fixed rate for your property, if you are a single person living alone you might benefit from having a water meter and you can spread to cost of your bill by paying weekly or month by direct debit or payment card.
Quickest way to manage your account online:
Frequently asked questions
View the full list of frequently asked questions about your annual bill.Find out more
Sign up for
View your account information of balance, bills, payments and letters online at a time most convenient to you. Sign up to My Account to make the most of our services.
Do you receive
- Winter fuel payment
- Free school meals
- Tax credits
- Means-tested benefits
See if you can save £230 off your bill.
Ways to reduce your bill
1. Ways you can contact us
Speak to one of our helpful customer service agents about your annual bill.Chat now Offline Live Chat