Your annual bill

If you don't have a water meter, you'll receive your annual bill from us sometime in February or March.

Here's all you need to know.

Online Services

Your annual bill 2022 explained

You may have received your new annual bill. Click below to find out more about your bill and see the most frequently asked questions and answers.

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Have you recently moved home?

Have you recently moved home?

Received your annual bill and moved recently? We know moving can be stressful but letting us know is easy.

Sign up or sign in to my account and tell us you're moving.

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If you are a new customer, and you are moving into a property, welcome and please use our online service.

Tell us you are a new customer

Water Meter

How can I reduce my annual bill?

If you live alone, don't use much water, or are looking to reduce your bill, you might save money by having a water meter installed.

You have the option of switching back to a fixed charge within two years of the meter being installed, if you change your mind.

Find out more

Help and support with your annual bill

Help and support with your annual bill

If you are having trouble affording to pay your annual bill, please don’t suffer in silence. We know life can be stressful and unpredictable and personal circumstance can change very quickly.

We may be able to help you and offer financial support.

Find out more

1. Ways you can contact us

Live chat

Speak to one of our helpful customer service agents about your annual bill.

Chat now Offline Live Chat

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.