Our debt collection process
Find more information, and answers to frequently asked questions, about our debt collection and legal processes.
For our policy on unpaid charges and debt collection, please see our Code of Practice below.
Contact our debt team
Speak to an advisor
If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.
0303 313 0022
8am to 6pm Monday to Friday. This is a toll-free telephone number.