COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Draft Drought Plan 2020


We are trusted to plan for drought and trusted to deliver these plans if and when drought periods occur – we must continue to earn that trust every day.

At Welsh Water, our vision is; “To earn the trust of customers, every day”. That vision reflects our unique ownership structure: we have no shareholders and so can concentrate solely on delivering the best possible value for money to our customers. All the profits that we make are reinvested in the business to improve outcomes for our customers and the natural environment, or are used to benefit customers. We need to hold to this way of working every day, especially during stressful periods such as droughts which can be challenging for both ourselves and customers.

We are trusted to plan for drought and trusted to deliver these plans if and when drought periods occur – we must continue to earn that trust every day. Welsh Water’s long term ambitions have been set out in our Water 2050 document and this places the maintenance of wholesome water supplies at its heart. One of our key strategies is what we have titled “Enough Water For All”. In essence, this is to ensure that we always have sufficient water in line with our customers’ expectations, even in times of drought. Our Water Resources Management Plan and our Drought Plan are at the centre of this strategy.

Producing and maintaining a Drought Plan is a statutory process required by Government who have set out the legal basis for this in The Water Industry Act 1991. We are directed by Welsh Government who also provide the guiding principles for our plan. We have worked closely with Natural Resources Wales who produce the Drought Planning Guidance for water companies in Wales. Our Drought Plan sets out how we will deal with drought conditions within both the urban and rural parts of our supply area, and how we will monitor the effect of any actions that we take on the natural environment.

If you require any further information, or copies of supporting reports that are not published on our website, relating to our draft Drought Plan 2020, then please email Water.Resources@dwrcymru.com

Reports and Summaries

Draft Drought Plan 2020 - Main Technical Report

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3.8MB, PDF

Draft Drought Plan 2020 - Non-Technical Summary

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715.3kB, PDF

Draft Drought Plan 2020 - Annex 2 supporting table

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323.8kB, PDF

Draft Drought Plan 2020 - Annex 3 Environment Assessment Improvements

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518.1kB, PDF

Draft Drought Plan 2020 - Drought Vulnerability Framework

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11.8MB, PDF

Draft Drought Plan 2020 - Environmental Report

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15.6MB, PDF

Draft Drought Plan 2020 - HRA

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2.5MB, PDF

Zonal Summaries

Alwen Dee zonal summary

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671.2kB, PDF

Bala zonal summary

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655.7kB, PDF

Barmouth zonal summary

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589.6kB, PDF

Blaenau zonal summary

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666.3kB, PDF

Brecon portis zonal summary

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612.7kB, PDF

Clwyd zonal summary

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806.8kB, PDF

Dyffryn Conwy zonal summary

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820.6kB, PDF

Elan Built Llyswen zonal summary

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874.6kB, PDF

Hereford and Monmouth zonal summary

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2.6MB, PDF

Lleyn Harlech zonal summary

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613.6kB, PDF

MS Ceredigion zonal summary

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612.2kB, PDF

N Ceredigion zonal summary

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737.9kB, PDF

NEYM zonal summary

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1.1MB, PDF

Pembrokeshire zonal summary

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1.2MB, PDF

SEWCUS zonal summary

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857.2kB, PDF

South Meirionydd zonal summary

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648.3kB, PDF

Tywi zonal summary

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941.9kB, PDF

Tywyn zonal summary

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923.4kB, PDF

Environment Assessment Reports

Appendix 10 - 8012-4 Afon Aled

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3.6MB, PDF

Appendix 11 - 8012-5 Llannerch

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9.7MB, PDF

Appendix 12 - 8012-6 Llyn Aled

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6.9MB, PDF

Appendix 13 - 8021-1 Afon Dysynni

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4.2MB, PDF

Appendix 14 - 8033-2 Llyn Bodlyn

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5MB, PDF

Appendix 15 - 8034-1 Afon Dwyfor

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3.9MB, PDF

Appendix 16 - 8109-1 Llwynon

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5.4MB, PDF

Appendix 17 - 8109-4 Afon Lywd

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7.9MB, PDF

Appendix 18 - 8112-1 Afon Rhondda Fawr

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4MB, PDF

Appendix 19 - 8116-3 Talybont

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3.7MB, PDF

Appendix 20 - 8119-1 Pontsticill

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5.4MB, PDF

Appendix 21 - 8201-1 Crai

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5.8MB, PDF

Appendix 22 - 8201-3 Afon Tywi

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5.4MB, PDF

Appendix 23 - 8201-4 Brianne

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4.5MB, PDF

Appendix 24 82021 Llechryd Afon Teifi

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4.2MB, PDF

Appendix 25 - 8203-2 Nant y Moch

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2.2MB, PDF

Appendix 26 - 8206-8 Canaston

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4MB, PDF

Appendix 27 - 8206-1 Crowhill

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3.8MB, PDF

Appendix 28 - 8206-2 Preseli

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2.9MB, PDF

Appendix 29 - 8206-7 Llys-y-Fran

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7.3MB, PDF

Appendix 5 - 8001-2 Llyn Cwellyn

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5.7MB, PDF

Appendix 6 - 8001-3 Alaw

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4.5MB, PDF

Appendix 7 - 8001-4 Ffynnon Llugwy

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4.8MB, PDF

Appendix 8 - 8001-5 Cefni

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4.6MB, PDF

Appendix 9 - 8012-2 Aled Isaf

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4.5MB, PDF