Covid 19 – Our customers in local lockdown areas

information icon

Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

2015 Drought Plan SEA and HRA

Our Strategic Environmental Assessment (SEA) and Habitats Regulations Assessment (HRA)

Dŵr Cymru Welsh Water’s Drought Plan was considered within, and influenced by, the Strategic Environmental Assessment (SEA) and the Habitats Regulations Assessment (HRA) that accompany the Drought Plan. The SEA and HRA were published for consultation and comment at the same time as the draft Drought Plan.

Consultation Process

The responses to this consultation have been included within the main Statement of Response

Addendum HRA Report

An Addendum report has been published by the HRA to reflect changes made to the supply side drought options as a result of the representations made during the consultation period.

Post Adoption Statement

The Post Adoption Statement sets out the following:

  • The reasons for the Drought Plan being adopted.
  • How environmental considerations have been integrated into the Drought Plan.
  • How findings of the SEA Environmental Report have been taken into account in the Drought Plan.
  • How consultation on the SEA Environmental Report and draft Drought Plan has been taken into account in the development of the Final Drought Plan and,
  • The monitoring measures that have been identified.

The Post Adoption statement has now been prepared and is available below.

Available Downloads

Statement of Responses

2.2MB, ZIP

Post Adoption Statement

603.2kB, PDF