COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

2015 Drought Plan SEA and HRA

Our Strategic Environmental Assessment (SEA) and Habitats Regulations Assessment (HRA)

Dŵr Cymru Welsh Water’s Drought Plan was considered within, and influenced by, the Strategic Environmental Assessment (SEA) and the Habitats Regulations Assessment (HRA) that accompany the Drought Plan. The SEA and HRA were published for consultation and comment at the same time as the draft Drought Plan.

Consultation Process

The responses to this consultation have been included within the main Statement of Response

Addendum HRA Report

An Addendum report has been published by the HRA to reflect changes made to the supply side drought options as a result of the representations made during the consultation period.

Post Adoption Statement

The Post Adoption Statement sets out the following:

  • The reasons for the Drought Plan being adopted.
  • How environmental considerations have been integrated into the Drought Plan.
  • How findings of the SEA Environmental Report have been taken into account in the Drought Plan.
  • How consultation on the SEA Environmental Report and draft Drought Plan has been taken into account in the development of the Final Drought Plan and,
  • The monitoring measures that have been identified.

The Post Adoption statement has now been prepared and is available below.

Available Downloads

Statement of Responses

2.2MB, ZIP

Post Adoption Statement

603.2kB, PDF