Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

2015 Drought Plan

The Dŵr Cymru Welsh Water Drought Plan outlines our strategy for managing operations through prolonged dry periods that could result in significant shortages in water resource.

Dŵr Cymru Welsh Water is committed to providing customers with a continuous supply of safe and high quality drinking water. Over the years we have invested heavily to improve our water infrastructure and to reduce leakage but the fact remains that periods of drought still have the potential to impact supplies to customers especially with increasingly uncertain weather patterns. As a responsible water company, we need to ensure that we are prepared for any drought situations that may occur. Therefore, Welsh Water, as well as all other UK water companies, are required to produce Drought Plans.

The Dŵr Cymru Welsh Water Drought Plan outlines our strategy for managing operations through prolonged dry periods that could result in significant shortages in water resource. Our Drought Plan details how we will define a drought and our triggers for action. Droughts are highly variable and complex events, so we have to ensure that our plan is sufficiently flexible in its range of operational solutions to cope with any potential scenarios that occur.

We have also outlined how we propose to implement new drought powers known as temporary use bans (previously known as hosepipe bans) when required, how we will communicate to our customers prior to, during and following a drought period, and how we will manage any impact that we might have on the environment through our proposed drought schemes. We have prepared our plan in accordance with the relevant legislative requirements including the Habitats and SEA Directives.

We carried out a pre-consultation process prior to updating our draft drought plan. As part of this process we consulted with our statutory consultees, other water companies and provided the opportunity for our customers to make representations via our web site.

We were directed by Welsh Government to publish our draft drought plan and carry out a public consultation on the plan from 5th September 2014. We consulted widely on the draft Drought Plan which was sent to more than 80 organisations. The consultation was also made available on our website. The consultation period lasted for 8 weeks and closed on 31st October 2014. We received 3 representations, from Natural Resources Wales, the Environment Agency and Consumer Council for Water.

We are required under the Drought Plan Direction 2011 to publish a statement of response to the representations made on the draft Drought Plan within 15 weeks of the date we published the draft Plan. We published our statement of response on the 19th December 2014. This document outlines the main areas of comments received on the draft Drought Plan, how we have changed the Drought Plan based on the comments, or if we haven’t made changes the reasons for this. Within the appendices we have included a detailed table listing all comments received and our response to each one.

Statement of Response

Drought Plan Statement of Response to the Consultation

638.1kB, PDF

Appendix 1 - Tabulated responses to draft Drought Plan consultation

478kB, PDF

Appendix 2 - Tabulated response to the HRA consultation

220.5kB, PDF

Appendix 3 - Tabulated response to the SEA consultation

214.8kB, PDF

Main Report

Drought Plan - Main Report

8.3MB, PDF

Appendix 1- Water Resource Zone Summary Tables


Appendix 2 - Standard Precipitation Index

237.5kB, PDF

Appendix 3 - Supply Side Drought Option Sensitivity Assessment and Environmental Receptors

486kB, PDF

Appendix 4 - Mitigation actions for drought permit or drought order options

243.2kB, PDF