Our telephone lines

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Updated: 11:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Free resources for estate agents and landlords

We know moving home at any time can sometimes be stressful and expensive, so we want to help you help your tenants.

Welsh Water has developed some completely free content for estate agents and landlords.

Your free toolkit is packed with useful information for your new home owners or tenants; from how students should sort their water bills, how to make sure you’re charged accurately for your water, and to how to save water and money once you move in. You’ll find blogs, images, and social posts and more all packed with information that we hope you’ll find useful.

Feel free to use them on your own channels and to adapt as necessary to make sure it fits your own brand, tone of voice, and SEO requirements.

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ZIP, 7.4MB

Click here to download and find out more.