Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Landlord services


The Welsh Government have introduced regulations that impact on any landlord whose property receives water or sewerage services from Welsh Water.

The regulations require landlords to ensure Welsh Water are informed of any change of tenants in their properties within 21 days. If this isn’t done, the landlord can become jointly and severally liable for the water and sewerage charges.

We need to know:

  • The property address
  • The title, full name and date of birth of all adult residents
  • The tenancy start date

Our preference is that the information is provided through landlord tap. Anybody can register to provide information and use this website. It’s easy to use and a permanent record is kept of updates which offers the landlord confidence that the information has been passed to us, as the evidence is there to see.

Alternatively you can get in touch with us and provide the information to us directly.

You can also get a copy of the Welsh Government’s guidance.

Not sure about your obligation to us? Then watch the short video below