COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Priority services useful contacts

This page provides awareness of useful contacts that are available to customers.

Western Power Distribution

Western Power Distribution distributes electricity in South Wales. If you have a power cut you can report it by calling 105. If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register

Wales Council for Deaf People

01443 485 687

Age Concern (Cymru)

0800 169 2081

Disability Wales

02920 887 325

Office of the Public Guardian

0300 456 0300

Step Change

0800 138 1111

Care and Repair

0300 111 3333

Welsh Government Warm Homes Nest Scheme

0808 808 2244

Wales Council for the Blind

02920 473 954

Victim Support

0808 1689 111

Alzheimer's Society

0300 222 1122

Citizens Advice

03444 772 020