Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Priority services useful contacts


This page provides awareness of useful contacts that are available to customers.

Western Power Distribution

Western Power Distribution distributes electricity in South Wales. If you have a power cut you can report it by calling 105. If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register
 

Wales Council for Deaf People

01443 485 687
 
 
 

Age Concern (Cymru)

0800 169 2081
 
 
 

Disability Wales

02920 887 325
 
 
 

Office of the Public Guardian

0300 456 0300
 
 
 

Step Change

0800 138 1111
 
 
 

Care and Repair

0300 111 3333
 
 
 

Welsh Government Warm Homes Nest Scheme

0808 808 2244
 
 
 

Wales Council for the Blind

02920 473 954
 
 
 

Victim Support

0808 1689 111
 
 
 

Alzheimer's Society

0300 222 1122
 
 
 

Citizens Advice

03444 772 020