Our telephone lines

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Updated: 08:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Pay by Direct Debit


By paying by direct debit you have the option of spreading your bill over instalments and making payments that are more flexible for you and at no extra cost.

What are the benefits of setting up a Direct Debit payment plan?

  • You can spread your bill over instalments (at no extra cost)
  • A payment plan may make it easier for you to budget your finances
  • You have the flexibility to chose how often you pay

 

How much will I have to pay?

When we calculate your instalment amount, we will make sure your payments cover your current charges plus any arrears (if applicable). We will let you know how much this will be once we have set up your plan. If you find the payments are not affordable, please let us know and we will discuss alternative payment options with you.