COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

In your area

Our in your area service will provide you with a one-stop portal for information on our services across the Welsh Water catchment area.
Learn more


Register your postcode to be the first to know about work in your area.

We can keep you informed about any new map items in your area when provided with your postcode. 

Services you can monitor include:

  • Emergencies
  • Essential maintenance
  • Investments
  • Activities
  • Planned work
  • Reported leaks
Building site excavation

Report an issue

You'll be able to report any issues with the ability to link to our water quality reports. As a result you'll be able to get full information about the water quality in the area you have specified.

Report now

FAQs