Water Direct scheme


If you're in financial hardship and you're in debt with us, Water Direct may help by paying your water charges and debt through your benefits. This means your arrears will slowly reduce, helping you gain control over your finances.

How does it work?

We're working with the Department for Work and Pensions (DWP) to offer you the option to pay your water charges through your benefits.

This means:

  • No missed payments.
  • No recovery action.
  • It's convenient as the payment is taken automatically from your benefit.

We'll also give you a £25 discount off your current year's charges.

Example of instalments

This is for illustrative purposes only and customers may have different instalments to the below.

Charge Type Amount
Current year's charges £300
Discount -£25
Arrears £250
Total amount to pay £525

We'd spread the total amount over 52 weeks, so including the discount you would be £8.99 per week and be debt free at the end of the scheme.

Are you eligible?

You may be eligible if:

  1. Your water account is for a domestic property where you currently live.
  2. Your arrears are more than £75.
  3. You're in receipt of one of the following benefits:
    • Income Support.
    • Income based Job Seekers Allowance.
    • Pension Credit.
    • Employment and Support Allowance (income based).
    • Universal Credit.

How do I apply?

You can apply online with our Water Direct application form.

By filling in this form, you agree to us submitting an application to the Department for Work and Pensions on your behalf.

You will be notified within 6 to 8 weeks of submitting your application to confirm if you have been successful. Your instalments will be confirmed if you're successful.

If you need to contact the Department for Work and Pensions directly, take a look at the ways to contact the Department for Work and Pensions.