Legal / Privacy | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Legal / Privacy

Dŵr Cymru Cyfyngedig/Dŵr Cymru Welsh Water and Glas Cymru Cyfyngedig are collectively referred to in this legal notice as ‘the Company’.

This legal notice applies to the entire contents of this Website. By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. We may change or modify this legal notice at any time and such modification shall be effective immediately upon posting of the modified legal notice on this Website.


While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.


Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  For detailed information on the cookies we use and the purpose for which we use them see our Cookie policy. We don’t capture any online identities that could potentially identify individuals e.g. IP addresses.

Live Chat

Customers who use our Live Chat service are offered the ‘remember me’ functionality giving them the opportunity to consent to us saving their name, email address and telephone number for use next time they use Live Chat. If you do not chose the ‘remember me’ option no details will be stored.

Links to other Websites

Certain links in this Website connect to other websites maintained by third parties over whom the Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other websites.


Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. Reproduction is limited to the downloading to a local hard disk for your personal use. The content of this Website may not be reproduced or stored in any other website or included in any public or private electronic retrieval system or service or any publication or other work without the Company's prior written permission. Any rights not expressly granted in these terms are reserved.

The Company name and logo are trademarks of the Company. You may not use these trademarks without the express written permission of the Company.

Data Protection

We take compliance with the Data Protection Act seriously. We know how important it is to you that we look after your data. For information on how we collect, hold, share and use your data click here.

For more detailed information on how we share your data with credit reference and fraud prevention agencies, click here.

We comply with the provisions of UK Data Protection Laws including the General Data Protection Regulation (GDPR) and Data Protection Act 2018 in respect of any personal information provided by users of this Website. However, unless otherwise stated information transmitted to the Company through this Website is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore carefully consider its sensitivity before transmitting it.

Social Media

Please click here to access our Social Media Privacy Notice


This legal notice shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of England and Wales.