Are you eligible

To qualify for the tariff:

  • the water supply to the household must be for domestic use only
  • someone in the household must receive at least one means-tested benefit
  • the combined annual household income must be on or under the threshold for the household size as shown in the table below.


Household Size Income Threshold
1 £9,700
2 £14,600
3+ £16,100

It’s important to let us know the total number of occupants (including children) in your household and to include all the income your household receives from occupiers who live at your property who are aged 16 years and over.

Here’s a list of types of the means-tested benefits which someone in the household must be receiving at least one of:

  • Pensions Credit
  • Income-based Jobseeker's Allowance
  • Income Support
  • Income-related Employment & Support Allowance
  • Child Tax Credit
  • Working Tax Credit
  • Universal Credit
  • Housing Credit
  • Housing Benefit
  • Council Tax Reduction / Support

Special Note: We exclude some types of income from the combined annual household income calculation (such as Housing Benefit, Council Tax Reduction and disability/carer benefits and premiums).

You would also need to reapply for the tariff at the end of every 12 month period.

What you'll need

  • You'll need your Welsh Water Customer Reference Number - This can be found on your bill.
  • Details of your income and benefits
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for our HelpU Tariff

If you think you're eligible, please apply here.

Apply online