Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Reusing water


There are other ways to use water in a household or business, that doesn’t come from our drinking water supply, and that’s using reclaimed water.

Reclaimed water has been previously used in some way, but is stored and then reused. This could include rainwater harvesting collected from roofs, or systems which reuse wash water from the bathroom or kitchen (grey water treatment). Depending on how much the reclaimed water is treated, it could be used for things like watering the garden, through to toilet flushing, use in washing machines, car washing, irrigation etc.

In the UK, reclaimed water systems are becoming more common. It’s a form of recycling and can be useful in reducing the water we need to supply you which could save you money, and also look after the environment. However, mixing of reclaimed water with the drinking water supply, could affect the water quality and could be harmful to health. The regulations allow us to check how such systems are installed.

If you are thinking about getting a reclaimed water system you should also think about:

  • Compliance with the regulations.
  • Is it cost effective?
  • How much water will you need, and what do you want to use it for?
  • Do you have enough room for the installation, and will it need any protection (e.g. from frost, agriculture or vermin)?
  • Maintenance requirements.

More detailed information can be found at: