Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

WC Compliance

Do you know about the new alternative toilet (WC) regulations?

Anyone who is installing new plumbing needs to meet the Water Supply (Water Fittings) Regulations 1999. However, as of 1st January 2020 there is a new alternative way to meet these regulations for newly installed toilets.

There's a new agreement, called the ‘Voluntary Interim Agreement’, which introduces alternative acceptable backflow protection standards for newly installed toilet suites. It’s important to note that these do not replace the requirement for an AUK1 airgap arrangement, they just introduce an alternative way to meet the regulations. The agreement is also only in place for a 6-month period.

Whether you’re installing new toilets in England or Wales, you need to ensure any new WC installations contain compliant backflow protection to reduce any risks to public health.

As Dŵr Cymru Welsh Water, we are then responsible for enforcing these regulations when we inspect plumbing installations. We will accept toilets installed in line with the AUK1 airgap arrangements, or in line with the standards set out in the Voluntary Interim Agreement.

Full details of the Voluntary Interim Agreement can be found here

Got any questions? Send us an email using and we’ll answer any queries.