Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Regulations for private water supply


We clean and supply high quality drinking water to over 3 million customers across Wales, but in some instances customers can get their drinking water from other sources.

There are many ways a customer can receive drinking water that isn’t from us, such as having a private water supply like a spring or borehole, often in remote areas or in the countryside. However, if the private water supply is connected to our drinking water supply in some way, we still need to ensure that the system complies with the regulations.

The DWi (Drinking Water Inspectorate) is the regulator for public and private water supplies. The local authority also check the quality of the private water supply (‘private water supply regulations’), and we collaborate with the local authority when required.

For more detailed information regarding the DWi and private water supplies please see the following link http://dwi.defra.gov.uk/private-water-supply/index.htm.