COVID-19 (Coronavirus) – A Message to Our Customers

information icon

Updated: 18:00 23 October 2020

With Wales now in a firebreak lockdown (23 October – 9th November), we know that this is a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers.  We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Wipe out plastics in wipes

This is your chance to have your say.
You can make a difference.

We're asking the Welsh Government to add wipes containing plastics to their list of proposed items to be banned in Wales.

Flushed wipes block pipes.
They flood our homes.
They harm our waters and precious wildlife.

Even if you bin them, they remain. Lurking in our environment, an unwanted gift for our children and grandchildren to live with.

Wales has a proud history of leading when it comes to caring for our land, seas, and waters.

Single Use is No Use

Make a difference. Have your say.

Complete the Welsh Government's consultation on Single Use Plastics.

Have your say