Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Preventing sewer blockages


Every day, Welsh Water clears sewer blockages caused by people flushing things they shouldn’t. But by doing what's right, you can help stop the block.

 Lets stop the block

Every day, Welsh Water clears sewer blockages caused by people flushing things they shouldn’t.

The truth is that you're risking a blocked pipe every time you flush a wipe, cotton bud or sanitary product. Fat, oil, grease and food waste can also cause disaster.

But by doing what's right, you can stop the block.

It’s easy to prevent blocked pipes

It’s important you only flush or drain away natural human waste (pee and poo), toilet paper and wastewater from baths/showers, sinks, washing machines, and dishwashers – it’s the right thing to do.