COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Preventing sewer blockages


Every day, Welsh Water clears sewer blockages caused by people flushing things they shouldn’t. But by doing what's right, you can help stop the block.

 Lets stop the block

Every day, Welsh Water clears sewer blockages caused by people flushing things they shouldn’t.

The truth is that you're risking a blocked pipe every time you flush a wipe, cotton bud or sanitary product. Fat, oil, grease and food waste can also cause disaster.

But by doing what's right, you can stop the block.

It’s easy to prevent blocked pipes

It’s important you only flush or drain away natural human waste (pee and poo), toilet paper and wastewater from baths/showers, sinks, washing machines, and dishwashers – it’s the right thing to do.