Our telephone lines

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Updated: 08:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Covid 19 - Concerns over paying your bill


We are here to help if you are impacted by Covid 19 (Coronavirus)

We know this can be a worrying time for everyone in quite unprecedented circumstances. Please be assured that we are committed to supporting you as much as we can through these times of uncertainty.

If you’re impacted by Covid 19 (Coronavirus) and in financial difficulty, and have concerns about paying your water bill please get in contact with us and we can discuss a range of options with you, including:

  • Water efficiency advice that could help reduce your future bills if you have a water meter (this could also help reduce your energy bill)
  • Accepting lower payments for a short period whilst your income is reduced
  • A short breathing space or payment holiday
  • A range of Affordability Assistance Tariffs designed to keep bills affordable for low income or vulnerable customers.

Do get in touch with us if you are experiencing financial difficulties due to the COVID-19 (Coronavirus) issue and can’t pay your water bill.

Please don’t just cancel your current payment plan without talking to us, as we won’t know about your problems and how we can help.

We understand that some NHS front-line workers are washing their own uniforms at home during the current Covid-19 outbreak and maybe concerned about the cost for the additional water used – click here for more information.