Help with payments

We know that being in debt can be stressful and it can be hard to make the first call. Here's how we can help if you are in arrears on your account.

Request a call back about custom payment plans

Tell us your circumstances and your contact details and we’ll review your account and prepare the best options for you. One of our friendly advisors will then call you back to agree a suitable way forwards. You can do this using our online form.

If you have been contacted by a Debt Collection Agency

We work with Debt Collection Agencies to contact customers and collect payments on our behalf. If you have received a letter from them, the best thing to do is to respond to them by the contact methods in the letter. Their friendly advisors will be on hand to work with you in a non-judgmental way to get you back on track

If you receive benefits or have a low income

If you are already paying by instalments and you're still struggling, please don't ignore any problems. Take a look at our other schemes which might be able to help if you are in receipt of benefits or have a low income.